In Short: Jeeway never sells your data. We only collect what is necessary to provide our services, and it is stored with the highest level of security.
This Privacy Policy explains in detail how your personal information is collected, used, stored, and protected when you use the Jeeway platform. By registering or using our services, you agree to this Privacy Policy.
We believe transparency is the foundation of trust. That's why this Privacy Policy is written in plain language so every member in Bangladesh can easily understand it.
1. What Information We Collect
Jeeway collects two types of information — what you provide directly, and what is gathered automatically through your use of the platform.
Information You Provide Directly:
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID | During Registration & Verification |
| Contact Information | Email, phone number | During registration and support requests |
| Financial Information | Mobile banking number, transaction records | Deposit & Withdrawal Hours |
| Security Information | Password (encrypted), security questions | During Account Creation |
Automatically Collected:
- IP address and device information (operating system, browser)
- Login times, session data, and usage patterns
- Data collected through cookies and similar tracking technologies
- Gaming History & Betting Patterns
2. How Your Information Is Used
Jeeway respects your privacy and only uses your information for necessary purposes. We never collect or use data beyond what is required.
- Account Management: To verify your identity during registration, login, and account authentication.
- Payment Processing: To keep your deposits, withdrawals, and transactions secure.
- Customer Support: To properly address your complaints and inquiries.
- Fraud Prevention: To detect and prevent suspicious activity.
- Legal Compliance: To meet regulatory compliance requirements.
- Service Improvement: To analyze usage patterns and improve your experience.
- Relevant Communications: To inform you of important updates, promotions, and offers — with your consent.
Marketing Communications: If you do not wish to receive promotional emails or SMS, you can opt out at any time from your settings. However, important account-related messages cannot be turned off.
3. Who We Share Your Information With
Jeeway never sells your personal information to third parties. However, limited information may need to be shared in specific circumstances.
When Information Is Shared:
- Payment Providers: Information is shared with bKash, Nagad, or Rocket as needed to process transactions. Each of these providers follows their own privacy policy.
- Identity Verification Agency: With authorized agencies for the KYC (Know Your Customer) process.
- Law Enforcement: When required by court order or legal obligation.
- Technology Partners: Software service providers that operate the platform — all of whom are contractually obligated to keep your data confidential.
To be clear: Your name, phone number, email, or financial details are never shared with advertisers or marketing companies.
4. Data Retention & Security
Jeeway uses industry-standard security technology to protect your data. Every piece of information stored in our systems is safeguarded by multiple layers of protection.
- SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
- Password Hashing: Your password is never stored in plain text — it is kept in encrypted form only.
- Firewall & Anti-Fraud System: 24-hour active security monitoring.
- Restricted Access: Only authorized personnel have access to the data they need.
- Regular Audits: Regular technical audits are carried out to identify security vulnerabilities.
Even after an account is closed, certain data may be retained for a defined period to meet legal requirements. Once those requirements are fulfilled, the data is securely deleted.
5. Cookies & Tracking Technologies
Jeeway uses cookies to keep the website running properly and to improve your experience.
Types of Cookies We Use:
- Essential Cookies: For login sessions and security — the site cannot function without these.
- Functional Cookies: To remember your preferences such as language or theme.
- Analytical Cookies: To understand which parts of the site are used most — without identifying you personally.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.
6. Your Rights
Every member registered on Jeeway has important rights regarding their personal data. We fully respect and uphold those rights.
Right to Access
You may request details on what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Under certain conditions, you may request that your data be deleted.
Right to Object to Processing
You may object to your information being used for marketing purposes.
Right to Data Portability
You may request a copy of your information in a structured format.
Right to Restrict Processing
You may request that the use of your information be restricted in certain circumstances.
To exercise any of your rights, email us at support@jeeway.bet. We will do our best to respond within 30 days.
7. Protection of Minors' Data
Jeeway does not collect information from or provide services to anyone under the age of 18. If someone registers using a false age and is found to be a minor, their account and all associated data will be deleted immediately.
Parents and guardians should monitor their children's online activity. If you suspect a minor is using Jeeway, please notify us immediately at support@jeeway.bet.
8. Third-Party Links & Services
The Jeeway platform may occasionally reference third-party services. This privacy policy applies solely to Jeeway's own data practices. Third-party sites and services are responsible for their own privacy policies.
Payment gateways such as bKash or Nagad have their own privacy policies. If you use their platforms to complete transactions, their policies will also apply.
9. Privacy Policy Changes
Jeeway may update this Privacy Policy from time to time. If significant changes are made, you will be notified via your registered email or through a notice on the site.
Continuing to use Jeeway after any changes are made will be considered your acceptance of the updated policy. We recommend reviewing this page periodically.
10. Contact Us
For any privacy-related questions, concerns, or requests to exercise your rights, please get in touch with us:
- Email: support@jeeway.bet
- Subject: Send with the subject line "Privacy Policy Request"
- Live Chat: Use the chat button on any page of the site
- Hours: 24 hours a day, 7 days a week